Terms and Conditions


Please read carefully:

By accessing, browsing and/or using our website you agree to the following terms and you agree to use the site in accordance with all applicable laws. If you do not agree you must cease to use this website.
These terms and conditions (“Terms”) (together with our Privacy Policy, Cookie Policy) are the Terms for purchase of Goods from www.puremaple.co.uk (“we” “our” or “us”)  listed on this website.
Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our website.  By placing an order you agree to accept these Terms.

a.  “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
b.  “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act;
c.  “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms;
d.  “Goods” means the Goods or articles that the Buyer agrees to buy from the Supplier;
e.  “Services” means the services that the Buyer agrees to buy from the Supplier;
f. “Special Offers” means offers presented from time to time
g.  “Supplier” means Puremaplers Ltd, owner of Pure Maple brand and Logo, whose registered UK office is Stafford House, Blackbrook Park Avenue,Taunton, Somerset, TA12PX, that owns and operates puremaple.co.uk ;
h. “Third Party Products” means product sold that do not bear the Pure Maple Logo Brand
i.  “Website” means Puremaple.co.uk

a.  Nothing in these Terms shall affect the Buyer’s statutory rights as a Consumer.
b.  These Terms shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
c.  Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms.
d.   Any variation to these Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.
e.  Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.
f.  Any complaints should be addressed to the Supplier’s address stated in clause 1.6.

a.  The images of the Goods on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.
b.  The packaging of the Goods may vary from that shown on images on our site.
c.  All consumable ingredients on this site come from Canadian Maple Trees. We have made reasonable efforts to provide detailed product specifications to advise whether certain Goods contain any allergenic ingredients. If you have any particular concerns regarding the Goods, please send an email to maple@puremaple.co.uk
d.  All Goods are stored and handled in a professional, hygienic environment at all times. We meet all Local Authority Environment Health standards, EU Regulations and UK legislation covering the handling and labelling of edible Goods.

a.  All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.
b.  Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.
c.  Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once, or is deemed by the Supplier to abuse the fair usage policy then the Supplier can withdraw, withhold or cancel the promotional code at any time.
d.  If we are unable to supply you with Goods, for example because those Goods are not  in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

a.  The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT. The shown price excludes delivery charges.
b.  Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
c.  This site contains a large number of Goods. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
i.  where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price; and
ii.  if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
d.  The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
e.  After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.
f.  Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.
g.  Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.

a.  You can only pay for Goods using a debit card or credit card. We accept the following cards: Paypal, Visa, Mastercard, Visa Delta, Visa Debit, Switch.
b.  Payment for the Goods and all applicable delivery charges is taken in advance. We will charge your debit card or credit card on placement of orders.
c.  Our dedicated payment services partner Paypal handles card payments using a safe encryption process that allows you to check out without repeatedly entering your debit and credit card details. This process complies with necessary regulations and improves your shopping experience all at once.

a.  The Supplier reserves the right to periodically update prices on the website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
b.  The Supplier reserves the right to withdraw any Goods and/or Services from the website at any time.
c.  The Supplier reserves the right to withdraw or suspend any promotional or offer code at any time.
d.  The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the website or for refusing to process an order.

a.  Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.
b.  If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.

a.  Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.Specific delivery dates may incur additional charge.
b.  The Supplier shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
c.  Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Delivery will be with in  the agreed parameters set out on our Shop. Orders placed after 13.00 hrs GMT will be deemed as the following day.
d.  Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
e.  Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.


a.  The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 14 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
b.  Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned. It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 2 working days.
c.  Goods to be returned must clearly show the order number obtained from the Supplier on the package.
Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
Your consumer right of return and refund
d.  As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this cancellation right does not apply in the case of:
i.  any Goods which are sealed Goods, which become unsealed after delivery and which are not suitable for return due to health protection or hygiene.
ii.  any Goods which are made to the consumer’s specifications or are clearly personalised.
iii.  any Goods which become mixed inseparably with other items after their delivery.
e.  If you cancel your Contract we will:
i.  refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
ii.  refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method);
iii.  make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
if you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us.  For information about how to return a Product to us, see clause 12.c
v.  if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
f.  If you have returned the Goods to us under this clause because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
g.  We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
h.  If a Product has been delivered to you before you decide to cancel your Contract:
then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to : Suite 130,3 Edgar Buildings,George Street , Bath ,BA1 2FJ
i.  Please see our Returns section  for our returns address, and how to arrange a return.
unless the Product is faulty or not as described you will be responsible for the cost of returning the Goods to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery;
Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

a.  You can e-mail us at maple@puremaple.co.uk or contact our Customer Services team by telephone on 0800 779 7714 by post to Suite 130,3 Edgar Buildings,George Street , Bath ,BA1 2FJ.  If you are emailing us or writing to us regarding an order please include details of your order to help us to identify it.
b.  If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0800 779 7714 or by e-mailing us at at maple@puremaple.co.uk
c.  Returns – please contact our customer service team on 0800 779 7714 regarding returning goods. Do not return goods until you have spoken to a customer service team member.

a.  If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
b.  We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
c.  We do not in any way exclude or limit our liability for:
i.   death or personal injury caused by our negligence;
ii.  fraud or fraudulent misrepresentation;
iii. any breach of the terms implied by The Consumer Rights Act 2015
iv.  defective Goods under the Consumer Protection Act 1987.

a.  Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
b.  We exclude all liability whether in contract or in tort (including negligence), to the maximum extent permitted by law, as to the compatibility, security, quality or fitness for purpose of any content or any Goods or Services available on this website.
c.  We will not be liable for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of goodwill, loss of data or special loss.
d.  We assume no liability for the contents of any other website you may access from our website.

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

a.  The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
b.  We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
c.  Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
d.  If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
e.  The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

Competitions, offers and incentives: From time to time we will run competitions, offers and incentives at various events in the country (UK).

By, submitting your details to enter a competition, take advantage of an offer or a localized incentive at a Pure Maple event, you will also be giving your consent for emails, texts and postal contact to keep you up to date on future competitions, offers and incentives.

There will be provision to unsubscribe on all marketing material if you decide that you no longer wish to receive anything.

Special Discount Offers that have Third Party Products may be substituted if original product becomes not available/

These Terms and Conditions shall be governed by the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the courts of  England and Wales.

Our registered office :

Stafford House, Blackbrook Park Avenue,Taunton, Somerset, TA12PX

Puremaple.co.uk is a company of  Puremaplers Ltd– Owner of Pure maple Brand and logo
Partnership number : 10646230
Place of Registration: United Kingdom


How we use your personal information
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Pure maple is a trading name, of Puremaplers Ltd
You may contact us with any queries or concerns on 0800 779 7714  or by email at maple@puremaple.co.uk

Delivery and Free delivery
Free delivery is valid on orders set on our website and can be updated with out any notice or pre warning. Order must total the amount specified or more after any promotional offers or discounts have been applied. The prices qouted for delivery and free delivery is available to the UK Mainland ONLY.
Puremaple.co.uk, Puremaplers Ltd reserve the right to withdraw this offer or any other offer without any prior notice or indication.